There is a lot of buzz in the business community about workflow improvement via Business Process Management (BPM) – both through software and in tangible practices. Business Process Management, in general, is a combination of systems and procedures built to reduce redundancies and improve the bottom line, but in my opinion, their main role is to create a culture of continual improvement.
Business Process Management and Improvement Culture
A research study conducted by AIIM, shows the benefits of BPM to be more than just the desire for increased productivity. While over 80% of companies did see an improvement in productivity, they also saw the culture shift into one of continuous business process improvement. Over 75% saw improved consistency and quality, which resulted in improved customer satisfaction.
With so many companies looking for the edge that positively effects their bottom line, and those pushing for better customer satisfaction, it seems BPM is the answer.
7 Benefits of BPM
My company, PBEX, LLC offers a variety of hands on BPM techniques, but none of them matter if you aren’t aware of what you are looking to accomplish, or without knowing what to expect. Here are the top 7 benefits of implementing BPM tools in your business and/or workplace.
When efficiency is improved, costs go down. This could be a simple reduction in paper and copy costs or better use of employee’s work time. Cost savings can also come in better inventory management to reduce frozen capital from over purchasing, or even in being able to take advantage of vendor discounts or sales.
Eliminating wasteful steps and redundancies can increase revenue by allowing products to be processed faster, and or creating a higher yield. A streamlined approach to hiring and training new staff means production can happen sooner and be more effective. If onboarding took less time, could that change your bottom line?
The ability to quickly adapt to market changes is a sign of organizational intelligence. Truly understanding your processes and having better business process management, gives you the flexibility to know when to buy, when to hire, and when to reduce costs to keep things moving forward and profitable.
Better Customer Focus
It may not seem sexy, but consistency is the secret ingredient to making customers happy.
Delivering a consistent experience happens when all the cogs of the machine are running well. When every player knows their role, is held accountable for results, and is empowered to follow a process, that creates consistent results.
Clean processes keep things from “falling through the cracks” and this is important when dealing with compliance requirements. Processes need to be followed in order to keep documents and data secure and seen only by the right people. Business process management looks at these procedures to make sure they are air tight.
Amplified Staff Satisfaction
How many times have you heard a staff say these things:
“We do it that way because that’s the way it’s always been done.”
“It’s stupid, but that’s how they want it.”
“I think this is a waste of time (and/or money) but I can’t change it.”
Often these comments are disempowering and hurt morale. However, when these steps are looked at both at a micro and macro level, employees feel heard. From this place, redundancies can be eliminated and/or employees can get a better understanding of a potentially misunderstood component within the framework of the bigger picture.
Of course, the biggest pain BPM resolves is that of sluggish or under-optimized productivity. A review of processes from an outside, objective, and trained eye is all it takes for many companies to clean up their business processes to increase productivity.
How PBEX LLC Helps with BPM
Business Process Management can happen in a variety of ways. Some of the methods we use include:
- Lean Process Management
- Gemba Walk
- Visual Management
- Value Stream Mapping
- Facility Layout
- Cellular Flow
- A3 Problem Solving
These are non-software based solutions that can be implemented quickly and easily to reach the goals you are desiring. Contact me today to learn more about how business process management can support your desire for a continuous improvement culture and healthier bottom line.